Digital Product Manager
Description
We are looking for a Digital Product Manager to join our team. In this role, you will support a designated portfolio of initiatives across our client's platforms: Online Banking, Mobile App, Online Member Onboarding and Digital Lending. An ideal candidate can effectively navigate technical and business boundaries to build digital experiences that will delight our members. You will work closely with our stakeholders to understand their objectives, contribute to product roadmaps, define vision and build new features alongside our design and technology teams. You’ll have the opportunity to own the end-to-end product lifecycle, from generating requirements, to planning and launch.
Responsibilities
- Assist in managing our digital roadmap – work closely with strategic partners to understand their objectives, define scope for new features and ongoing feature enhancements, including management of a prioritized backlog
- Own the end-to-end product lifecycle from conception to launch, ensuring team delivery commitments are successfully met at each stage along the way
- Work with our designers, technology teams and stakeholders across risk, operations, contact center and branch to ensure products are built to spec
- Write product requirements and lead user story development sessions in a cross-functional setting
- Perform user acceptance testing on products and new features, working with technology teams to troubleshoot and resolve identified issues
- Support product launch and rollout activities (marketing, internal communications, operational readiness)
- Perform research and analysis on competitive and industry issues, trends and capabilities to drive innovative service and product enhancements in addition to validating stakeholder needs.
- Gather and analyze feedback in support of continuous improvement to our member experience
- Ensure effective internal and external communication with all stakeholders regarding product development process
- Manage and support special projects that arise
Requirements
- A Bachelor’s Degree in Business, Finance, Engineering, or a related field
- Minimum 2-3 years of relevant experience in business analysis and strategy, product management, or management consulting
- Strong technical foundation including experience in financial services and/or technology.
- Previous experience with technology teams in an agile environment
- Analytical skillset with the ability to analyze data and use it to recommend solutions
- Strong verbal and written communication skills
- Ability to work in a cross-functional team environment and build relationships
- Previous experience in a client-facing environment or a FinTech considered an asset
- Expert in digital technologies and user experience best practices
- Able to communicate effectively across technical and business boundaries
- Able to maintain momentum, sets the pace to ensure teams are working towards commitments
- Strong strategic, conceptual thinking and problem-solving skills
- Detailed oriented, with strong planning and organizational skills
- Creative thinker who embraces change and is focused on continual improvement
- Strong analytical skills with the ability to process complex concepts and communicate them effectively
- Strong written and verbal communication and presentation skills
- Strong collaborator; your welcome feedback and team problem-solving
- Goal driven, focused, independent, with a “can-do” attitude
Why you will love working with us:
- We are a collective group of people and collaboration is key to our process
- We don’t work for our clients, we work with them
- A Flexible Hybrid Working Environment
- Competitive compensation commensurate with experience
- Everyone brings something valuable to the table in our supportive, challenging, and collaborative, diverse work environment
All Employees Can Participate in:
- Company paid health benefits: 100% medical, dental and vision coverage
- Corporate-discounted Gym Membership through GoodLife
- Company discount program including Travel, Shopping, Attractions, Wellness, & Sporting events, just to name a few
- Access to an Employee & Family Assistance program (EAP)
- Employee Referral Program
- Employee Opportunity Program
- Professional Development Program
- Annual Performance Awards
- Town Halls
- Philanthropic Events
- Social Events
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